I am a self-confessed coffee junkie. With or without the caffeine I love the taste. It like a pregnancy craving; and the taste of the coffee that I’ve brewed with saeco was great. Loved it, loved it, loved it. until i had both lights descaling and alarm light flashing slow. The machine was easy to use and looked pretty darn cool sitting there on my counter, but at this point it wouldn't work. i tried to reset the descaling by pressing the steam button for 10 seconds, but the lights didn't turn off. When I would turn the steam valve to steam, steam goes out the tube but I couldn't switch to hot water by pressing the button. This huge issue was going to take some encouragement to my espresso back in my cup. using the screwdrivers i checked to see if the door or drawer was open. i cleared the exclamation light by taking all of the piece out the machine: water tank, dump box, brew unit, and bean hopper lid. i made sure that the water tank was turned to the neutral close position at about 9 o clock. i waited for 30 seconds for the saeco to reset all of the sensors. then i re-inserted all the pieces one at a time making sure that the water tank was full. that cleared the exclamation light. when the steam light wasn't lit i did a reprime. next i turned open the steam knob and received a steady steam of water - that fixed the descaling light. after fiddling with the knob a bit. now the espresso starts dripping again. just in time for a thirsty coffee drinker like myself.