Nespresso DeLonghi Le Cube was making allot of noise without actually making a cup of coffee. turns out the there was no water flow. needed to open up the machines, but was blocked by those rivet like ellipsoid screws. i placed an order here and quickly found that your one of those companies that actually get's it! before my order you answered all of my questions to help me find the right screwdriver that would actually open the el cube. In a world where service is almost non-existant, you shines. your prices are very competitive and it's doubtful anyone can give better support. And that's really what were paying for, isn't it? it would have cost me at least $300 to get my nespresso back. remove the oblong screw let me squeeze enough water out the circuit for the water pumps to pump water again. coffee has never tasted so good! thank you.