my scuf impact is out of warranty. the left trigger was doing some weird stuff and then the thumbstick went out. now its not connecting. it was impossible to use in fortnite or any game for that matter. i paid around $200 for this controller and Scuf quote for fixing it was way too high for my liking. I figured I could open it myself and solve the problems. but there was this dam protective screw. that is what brings me here. i heard they could remove the security screw from the case. i sent it off, shipping to them took two days with priority mail. they literary had the controller for a day, or not even that long. i tracked it, it arrived on Monday around noon. They removed the screw and sent it back to me Monday around 4:35pm, I tracked the delivery information they gave and package was at the post office at that time. I got the package back three days later on Thursday around 10am east coast time. Entire thing took four days. fast shipping and good deal; as recommended. The impact was well packaged with bubble wrap, and boxed really neatly. they gave me a free screw to replace the security screw. weird they did not insert it. no problem its just a screw. i could do it myself. first class service and then some. i am very pleased with the quality of care and mostly the fast delivery time and turn around on this order.