i was having this problem with a semi-used Vertuoline. I’ve had this machine for over three years and suddenly this morning the water went into the bottom section rather than through the spout to the cup. i tried lifting the machine from the front side to about 45 degrees, supposedly this is a solution to get the water going again. however, the pump was still making noise and after 30 seconds no water, no coffee. they call this a jura oval head tool, so i bought one. watched a YouTube video where some hack took the bottom of the machine apart. There are two plastic tubes behind this plastic compartment on the bottom of the machine toward the rear. Once open, you can see where the water isn't pumping into the motor, so to say. Pulled the two hoses off the machine and connected a syringe to the inlet. Forced water through the inlet tube and allowed it to pass through the motor. Connected one hose back to the Vertuoline, applied power and kept feeding water with the syringe to the none connected hose. Shortly thereafter the motor started to make a different noise, like it was priming. The coffee, brownish water, started to pour from the spout again. Removed the syringe, connected the tube. So far, I've did this two times, each time I leave the machine for about one or two months. Other than that, it runs like new. Saved me a hefty service charge from sending it in for repairs. Thanks a bunch.