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Secure Shopping
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We accept all forms of credit cards via Pay Pal, Google Checkout, Bank Transfer, Money Orders (USPS Postmaster & Western Union)
We also accept mail orders via Money Order Payment
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Customer Product Support
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Do you have questions, statements, or general enquiries? Need answers? We are ready to help. Here, you will receive
informative answers for both pre-purchase questions and post-purchase questions.
We provide detailed manuals and limited technical support to help get you up and running. When we sell you
a product, we stand behind the workmanship 150%. Customer Service doesn't end with the sale; it often begins before
the sale at NEX!
If you have questions (and you cannot find the answer in the troubleshooting area of the manual) regarding installation,
setup, or just a "How Do I Do This..." type of question that relates directly to NEX products, we are here to help.
We have setup a convenient, easy to use, NewElectronX Message Board and
Knowledge Base for just this purpose.
NOTE: Direct support is provided ONLY if truly needed and completely necessary.
Most answers can be found in your manual,
discussion forum, or the knowledge base.
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What Type of Product Support Does NEX Provide?
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There are 4 options for Product Support:
1. Manual / Installation Support
These manuals are available for all products that require and have manuals associated
with them.
2.
Discussion Forum
Unlimited access to support is provided through the discussion forum. NEX customers are
encouraged to post any questions they may have to the discussion forum. This is your discussion forum!
3. Knowledge Base
Browse our knowledge base FAQ section for frequently asked questions. Most questions that you may have
or want to ask will be located in this area.
4. Customer Helpdesk
Direct email support for NEX installation and setup questions. Standard Support is provided for a period
of 30 days from the date of purchase, NO EXCEPTIONS.
NOTE: Experience has shown that reading the manuals provided with our products carefully during the first
24 hours after purchase answers most inquiries customers may need support or help to solve during installation
or setup issues. After that, it becomes easy and effortless. Looking for specific figures
for your cable box is not a valid support issue because the manuals give you alternative steps to remedy this
issue. If you have these types of questions, they should be directed to the discussion forum.
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NEX manuals
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Our manuals have been written as a help system to help you solve and answer 99% of all known issues associated with NEX
products in our online store. You MUST take the time to read these documents first, before contacting us. We will simply
redirect you back to it if you ask a question that is already covered in the manuals.
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Contact Us
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Any time excluding all holidays.
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Knowledge Base
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Shipping
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