Customer Service

At NewElectronX we pride ourselves on our customer service! We believe that your satisfaction with NEX is our #1 priority! We want your experience of shopping with NewElectronX to be pleasurable and repetitive. This is why we provide an array of services for you to choose from during your shopping experience in our online store.

You get more shipping options!
You get lower prices!
You can view your order status - live!
You get friendly customer service!
You get faster shipping!
You get better designed and higher quality items!
You simply get more of everything at the best prices on the internet!

Payments

Credit Cards, Bank Checks, Electronic Transfers





We openly accept all major credit cards. We solicit the business of Pay Pal, Google Checkout, Bank Transfer, Money Orders (USPS Postmaster & Western Union) to ensure that your online transactions are safe, secure, and fast! If you choose Pay Pal, Google Checkout, Bank Transfer, Money Orders (USPS Postmaster & Western Union), you will then be taken to the Check Total screen. You can verify the order amount, shipping charges, and total order amount.

If the items cost displayed are correct, press the Checkout Button This then takes you to the SECURE Pay Pal, Google Checkout, Bank Transfer, Money Orders (USPS Postmaster & Western Union) payment details screen. Here you have a choice. If you are already a member, enter your email address and Pay Pal, Google Checkout, Bank Transfer, Money Orders (USPS Postmaster & Western Union) password and complete the sale as directed. If you do not have a Pay Pal, Google Checkout, Bank Transfer, Money Orders (USPS Postmaster & Western Union) account, enter your information as directed and complete the form. You will then be taken to the total screen. Once completed, you will receive a confirmation email about your order. Ensure that you click the Return to Merchant link if applicable to review your order on our site. Never send any credit card information via ordinary e-mail.

Money Orders

We encourage you to use our automated payment processing system, by Pay Pal, Google Checkout, Bank Transfer, Money Orders (USPS Postmaster & Western Union). We do however want your business, and will gladly accept a Western Union or United States Postal (USPS) money order. If paid by money order, your order will be shipped immediately upon receipt of your mailed money order. If you want to use this payment method, choose Money Order. The next screen is the Check Total screen. You can verify the order amount, shipping charges, and total order amount. If this is correct, press the Checkout Button. This takes you to our Thank You screen. You will receive an email for your order, please click the money order link in the email which has the address to send payment to and how to send it. Please include your order number. You will receive an automated e-mail confirmation of your order. If you don't receive an e-mail confirmation your e-mail address was incorrect. Please contact us with the correct email address.

Contact Us

Any time excluding all holidays. Our holiday schedule is conveniently located on our Policy page.

Partnership / Affiliates

If you are interested in partnership, please feel free to contact us here.

Dealers

Are you interested in ordering wholesale, distributing, or reselling our products? We provide worldwide wholesale prices to dealers across the globe.

If you order wholesale from us, we will provide you with the lowest prices* possible on some of the products we sell on our website. When you log-in, you will be able to see the lower prices and you can order conveniently online. Fast and easy!

Do you have any dealership proposal? Please feel free to let us know and we will be in contact with you shortly.

* Click here for more details

Shipping Methods

We offer more shipping methods for worldwide and domestic deliveries to help you get your items to your destination fast, secure, and safe. Most orders are shipped within 24 hours (or the same day) by UPS or USPS. You decide the UPS and USPS method you would like to use whether this is Ground, Priority, Global Priority, Express, etc during the checkout procedure. You will receive an automatic email notification from UPS and/or USPS (and from us) when it ships and you will have a tracking reference so you can monitor the delivery process. Please note that some shipping options do not provide live tracking and this information is well noted in our knowledge base (FAQ area) and/or Why doesn’t my tracking number work!? on the order status page. For more shipping information please feel free to visit our Policy page.

Order Status

Nothing is hidden from you. We give you the courtesy of looking into where your order is every step of the way to your destination. After you place an order with us, you are invited to see where the order is every step of its process. All you need to do is click the order status link and enter your order id and email address. You will be presented with your entire order that you placed in your shopping cart. Furthermore, you will be able to see exactly what is going on with the order in the order status window. You will see when your package is being accepted, packed, shipped, and more!

Tracking Your Order

You can track most of your orders via our order status option. If you cannot see your package please conveniently press the link Why doesn’t my tracking number work!? (in the order status area) and you will be presented with information associated with this concern in the pop up window.